Privacy Policy

1Who We Are

Solar Xtra is a renewable energy installer based in Solihull, providing solar panel installation, battery storage, and air source heat pump services across the UK. We are the data controller for the personal information described in this policy.

2Information We Collect

We collect personal information when you interact with our website, request a quote, or contact us directly. This may include:

• Your name, phone number, and email address
• Your property address and postcode
• Details of the service you're enquiring about
• Any message or additional information you choose to provide
• Technical information such as IP address and browser type, collected automatically when you visit our site

3How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and arrange a free consultation or site survey
• Prepare and send you a quote for solar, battery, or heat pump installation
• Carry out and manage any installation work you go ahead with
• Apply for relevant grants or funding schemes on your behalf, such as the Boiler Upgrade Scheme, where applicable
• Maintain records required for MCS certification and warranty purposes
• Improve our website and services

We process this information on the basis of your consent when you submit an enquiry, and on the basis of our legitimate business interest in responding to and fulfilling that enquiry. Where we enter into a contract with you for installation work, we process further information as necessary to perform that contract.

4Sharing Your Information

We do not sell your personal information. We may share it with:

• Trusted installers within our network, where work is carried out on our behalf outside our direct coverage area
• Manufacturers, for the purposes of product registration and warranty claims
• Government bodies or scheme administrators, where required to process grant applications such as the BUS grant
• Service providers who support our business operations, such as hosting and email providers, under appropriate confidentiality agreements

We will only share what's necessary for these purposes, and never for third-party marketing without your explicit consent.

5Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how parts of the site function.

6How Long We Keep Your Information

If you make an enquiry that doesn't proceed to a booked survey or installation, we retain your details for a reasonable period in case you'd like to follow up, and delete them if there's no further contact. If you become a customer, we retain records for as long as necessary to meet our legal, warranty, and accreditation obligations, which can extend for the length of your product warranty.

7Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where we're not required to keep it for legal or contractual reasons
• Object to or restrict how we use your information
• Withdraw consent at any time, where we rely on consent to process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data

To exercise any of these rights, contact us using the details in Section 1.

8Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated.